How to Order

How to Order

For the best possible customer experience, please call us before placing your order. We can confirm the exact item, variant, size, availability and expected delivery time before you pay.

1. Call us before ordering
   Have the product SKU and your preferred colour, size or variant ready so our team can check the details with you.
2. Confirm your item
   Please make sure the product, exact SKU, colour, size, finish and design are correct before placing your order.
3. Place your order
   Complete your order only after all product details and delivery expectations have been confirmed.
4. Payment for orders over £1,000
   Payments over £1,000 are by Direct Debit only. For other orders, Direct Debit or bank transfer may offer faster delivery. Please use your order number as the payment reference so we can match your payment to your order.

Please Take Extra Care When Ordering

Some jewellery requires additional checks before purchase. Please contact us before ordering any of the following:

• Bespoke jewellery: Bespoke and made-to-order pieces are non-refundable.
• Bridal and engagement jewellery: Please confirm the expected production and delivery times before ordering.
• Natural diamond and gemstone jewellery: Colours, markings and appearance may vary, and images may not capture every natural detail. Please request additional images or information if needed.
• Jewellery with multiple variants, colours or sizes: Confirm the exact SKU and selected options carefully before payment.
• Rings: You must provide the exact ring size. Rings cannot be exchanged if the wrong size is ordered.
• Body jewellery: For health and hygiene reasons, body jewellery cannot be exchanged.

Need Help?

Please call us before ordering. You can also email hello@newlifejewel.com or contact us on WhatsApp at +44 7349 590880. Please include the product SKU and the exact colour, size or variant you would like.